Customer Service
Delivery & Self-Collection
Yes, delivery is available for eligible orders. The available delivery options will be
shown during checkout.
Delivery fees may vary depending on the item, order size, delivery location, or
delivery method. The final delivery fee will be shown during checkout.
Delivery takes 2-3 working days, but may vary depending on stock availability, order
volume, location, and item type.
You may opt for self-collection at checkout.
FAQ
Unidbox is Singapore’s No.1 Home Solution Store, providing everything for your
home, from DIY essentials to professional installation services.
Yes, you will need an account to checkout. However, you may browse through our
products on our website without being logged in. Creating an account helps you view
your order history more easily.
Click “Forgot Password” on the login page and follow the instructions to reset your
password.
Products & Stock
Stock availability may change from time to time. If an item becomes unavailable after
you place an order, our team will contact you.
Online and in-store prices or promotions may differ.
Yes. Please contact us before visiting, as stock availability may change quickly.
You can contact us with the product name, brand, model, photo, or specifications.
Our team will help you check or recommend a suitable alternative.
Return Policy
Please contact us with your order number, photos of the item, and details of the
issue and we’ll assist further.
Returns or exchanges are subject to approval. Items should be unused, in their
original packaging, and in resellable condition, unless they are faulty or incorrectly
delivered.
Warranty depends on the product, brand, and supplier. Please check the product
details or contact us for more information.
Services
Yes, selected services such as installation, assembly, and plumbing for specific products or as general service may be available.
Select the service category, view the details, then submit an enquiry or booking
request through the website.
Our services already come fixed prices, however the scope and price may change upon completion of the service.